WHAT IS ONLINE REMOTE COMPUTER SUPPORT?

When your computer breaks, it is hard to find the time to take it to a specialist to be analyzed and possibly repaired.

And sometimes, our computers are large and difficult to transport to a facility. Additionally, connecting all of the components correctly upon bringing it back might prove to be another challenge for most users. Online remote computer support makes it possible for us to have a professional access our machine, run an analysis of the issue, and determine what can be done to correct the problem without requiring us to leave our homes or workstations.

When you contact a professional service, they may ask you if remote computer support is something that you would be interested in. They will then ask you to visit a website where you will grant the business permission to access your computer remotely. This usually requires a special software which you will be prompted to download after granting permission. In most cases, their technician can walk you through the process if this is not something you are comfortable doing on your own.

The benefits of online computer support include:

  • Fast: Receive help instantly without having to wait for a tech to arrive to you.
  • Convenient: No need to take the bulky computer to a shop or wait for an expensive in-home visit.
  • Affordable: Our costs are much lower than sending a tech to you…. this lets us charge much more affordable prices for the same high quality service as you would receive from an onsite technician.
  • Who is doing the work?
  • The troubleshooting of your system is performed by one of our industry certified technical experts. When you call us to request service, you will speak to one of our technically trained customer service representatives who will find out details of your problem and delegate it to one of our expert technicians.
  • Can you help me with my computer if I’m outside of the U.S.?
  • Yes, our online PC repair service works through an internet connection no matter where in the world you are.
  • What if you can’t fix my problem remotely online?
  • There are times when an online remote session will not be adequate to remedy a particular problem. In those cases we will schedule an onsite technician to be physically sent to your location.

Why Geeks Onsite?

Experts Ready To Help

As a leader in the technology industry, Geeks on Site provides the very best technicians in computer repair, networking, smart home installations, and IT support. Our technicians are knowledgeable and courteous, and they’ve been vetted before entering your home or office space. Schedule an appointment today to meet your friendly, local Geek!

Give us a call to find a tech near you

A Few Words From Our Happy Customers

Rating
4.3
Based on 38 reviews
Geeks on Site
4.3
Based on 38 reviews
I've had issues with my desktop and they had always been able to solve them, I got the yearly service, you can call as many times, at least you call once a month and have a tune up perform
Hector Garcia Fantastic hair
Hector Garcia Fantastic hair
I have been using their services for many years now and Yadian has always surpass my expectations. His advice has always been point on. He is very knowledgeable and very professional. I will definitely recommend their services and will keep using them for our business technology support.
Luisa Bautte
Luisa Bautte
Neil Austin was wonderful and very patient adding parental monitoring to 5 devices.
Adri Zentefis
Adri Zentefis
My son gaming computer was frozen from virus attack. Called Geeks on site for remote assistance. The process was very simple and helpful, Geeks on site was able to clean and removed virus from our computer.Highly recommend their service to friends and family's.
Kong Sayarad
Kong Sayarad
The individual technician that helped me maintain my windows 10 HP tower PC was very professional, knowledgeable, efficient and courteous as well!
Lawrence Nevison
Lawrence Nevison
They are very professional and knowledgeable I could not open or get into my computer and one day later got a call that it was fixed
Severino Salazar
Severino Salazar
Your technician was extremely knowledgeable and helpful. He got the job done efficiently and in a customer-oriented manner.
Charlotte Brook-Signor
Charlotte Brook-Signor
Caine Hakim was my service man. Did an excellent job with my computer and went above and beyond and unstuck my front door for me!!
Annie Zintel
Annie Zintel
We had the technician to our home to install a printer, take care of some virus issues, recover files, etc.The technician was on time, worked competently and quickly (we had plenty of time left on our estimated time slot, answered questions clearly and helpfully, plus gave us good advice for the future. We are geeks for life!!
Walter Wagner
Walter Wagner
Geeks on site has and continues to provide me with excellent service. Once I found them I no longer had to worry about my computer. THANKS
Sandra Shortt
Sandra Shortt
Excellent responsive successful in evey aspect. Shabash GOS!
Dennis Showalter
Dennis Showalter
They always solve my problem and are very helpful
joanne cookinham
joanne cookinham
Professional I'm very thorough
Cc Co
Cc Co
js_loader

OFFICIAL PARTNERS:

a banner displaying four of Geeks on Site’s official partners.